Support and updates are provided with a valid and active license for one year after the purchase date. When the year is up, you must renew your license in order to continue receiving support and updates. Design Palette Pro will continue to work even if you forgo support and updates after the first year.
Priority email support is given to those who have purchased either the Plus or Deluxe packages.
Still have questions?
The absolute best way to access support is to log in to your site, then use the revolutionary DPP support widget within your WP dashboard:
- Log into your site
- Go to Genesis > Design Palette Pro > Help and Support
- Fill out the form with as much information as possible
- Click “Submit Request”
This is not meant to be a barrier to getting help. In fact, it’s the opposite of that: Your support widget gives us super-helpful information about your site’s setup, which makes resolving your issue quicker and more efficiently all the way around.
Having trouble logging into your site? Don’t know what the heck we’re talking about? You can email us at firstname.lastname@example.org.