Can I upgrade my current license package?

Of course! You can upgrade your license at any point for a pro-rated amount.

To do so, first log in and go you your account page. There you will see a box with the available upgrades.

An example of the available upgrades.
The cost for the upgrade is a pro-rated amount based on the new license, minus the cost of the originally purchased license. All other information will remain the same, including your license key and renewal date. The amount at the next renewal date will be the cost of your new license type.

If you need a printed copy of the invoice, you can save the page as a PDF. Instructions for various operating systems can be found here.

Still have questions?

The absolute best way to access support is to log in to your site, then use the revolutionary DPP support widget within your WP dashboard:

  1. Log into your site
  2. Go to Genesis > Design Palette Pro > Help and Support
  3. Fill out the form with as much information as possible
  4. Click “Submit Request”

This is not meant to be a barrier to getting help. In fact, it’s the opposite of that: Your support widget gives us super-helpful information about your site’s setup, which makes resolving your issue quicker and more efficiently all the way around.

Support Widget

Having trouble logging into your site? Don’t know what the heck we’re talking about? You can email us at

Find your support widget