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Before you drop us a line, please see if your issue is covered by our FAQs at the bottom of the page.

Plus and Deluxe subscribers, you’ll hear back from us within three hours.

Basic users, please allow up to one business day for a response. Want to upgrade your DPP package and receive priority support?

Frequently Asked Questions

Presale Support Questions
  • Do you offer coupon codes or other discounts? Not at this time. More Details >At this time, we do not. That may change in the future, but we don’t have any immediate plans to offer them.
  • Can I upgrade my current license package? Yes! More Details >Of course! You can upgrade your license at any point for a pro-rated amount. To do so, first log in and go you your account page. There you will see a…
  • Can I move my license key to another website? Absolutely. More Details >Sure you can!  Just deactivate the key on the website it is activated one, and it will be good to reactivate on another.  This still only counts as one license…
  • How can I change the look of my content? With our free Entry Content Style extension. More Details >Try our free Entry Content Style extension to fine tune the look of the content inside posts and pages in Genesis Design Palette Pro. You can edit heading tags, list…
  • But what if I *want* to write CSS for my changes? Use our free extension, Freeform Style. More Details >Well then, you’ll probably want to try our free extension, Freeform Style. It adds an area for freeform CSS entry in Design Palette Pro so you can write CSS to…

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